Delivery Delays Due to COVID-19
All over the world, shipping companies and airlines are operating with a minimum of personnel in order to keep their employees safe. As a result, your order may be delayed and your tracking number may not work. If you need your patterns right away, we suggest you choose a downloadable pattern. If you have already ordered, email us at firstname.lastname@example.org and we’ll try to help.
I’ve never heard from you!
“I never got any emails from you!”
In 2019 our domain—reconstructinghistory.com—was “spoofed” by email spammers. We found ourselves on anti-spam blacklists all over the world. We immediately fixed the issue, but the damage was done, and we’re still on blacklists.
When you place an order with Reconstructing History, our site immediately automatically sends a confirmation email to the address you supply when you place the order. If you don’t get that email from us, you either failed to properly enter your email address or your email provider is trashing our emails as spam.
Check your spam and trash folders for emails from our domain. Second, go to your email program and add “reconstructinghistory.com” to your whitelist, list of approved senders, or whatever they call it. Until you do this you won’t get email from us no matter what we do.
Where’s my download?
“I ordered a download but never got any emails from you!”
First, go to the Downloads page. There’s a detailed breakdown of what to expect and what to do there.
Second, go to your email program and add “reconstructinghistory.com” to your whitelist. Until you do this you won’t get email from us no matter what we do.
My tracking number doesn’t work. Help!
“When I put the tracking number in my order into DHL Express, it gives me a “not found” error.”
It takes 24-48 hours for tracking to become live in DHL Express. If 24-48 hours have passed since you received your tracking number, make sure you’re looking at the correct DHL website (there are several). The correct tracking website is: https://www.dhlexpress.nl/en/track-trace You can also use the same tracking number in your local postal service tracking website. It will be tracking once the package arrives in your country.
If you are still having difficulty tracking your package, feel free to email us at email@example.com. We are happy to look up your package for you.
Billing Region is Required but there are no Regions in my country
“When I try to checkout I get an error message saying “billing region required”. My address has no state/region. Help me please.”
No problem. We can’t turn off “billing region required” for some parts of the world because it’s required for shipping to other parts of the world. But if your address doesn’t have a billing region, just put anything in the Billing Region box. Seriously: “x” or “none” will make it work.
If you try the above suggestions and still have a problem, please email firstname.lastname@example.org and we will help you further.
I paid but my order is still “Pending”
“I placed my order and paid through PayPal, but my order is still marked “Pending” instead of “Processing” or “Completed”. What is wrong?”
From time to time PayPal reviews some orders for undisclosed reasons and puts a hold on them without informing you or us as to why. They say they do this for security reasons. In reality, they do it with every Persian pattern sale. I have contacted them about this, informing them that our Persian patterns have nothing to do with the Government of Iran, but they do not respond. The word “Persian” is clearly part of some algorithm and we cannot change the name of the pattern without confusing our customers. It is frustrating and we are annoyed as well.
The good news is that “Pending” only lasts for 24-48 hours at the most. You will be able to download your pattern (or we will ship) as soon as it is lifted. I’m sorry that we cannot do anything to make this go away.
“What are your seam allowances?”
Each of our patterns differ so you should check the pattern instructions for the seam allowance for your particular pattern. Our typical seam allowance is the pattern industry standard of 5/8″ (1.6cm). The seam allowance specific to each pattern is listed in the Instructions, usually at the top of page 2 with the yardage requirements and cutting instructions.
“But are they included?”
Our seam allowances are included, of course, or else we couldn’t tell you their size.
“What sizes do your patterns come in?”
Each of our patterns come in different sizes that can be seen on the back of each pattern. The back cover for each pattern is in the gallery on the product page. Click on it to expand it.
Generally our patterns fit men’s chests 34″ through 54″ and waists 28″ through 50″. Our “P” range patterns fit chest 42″ through 60″ and waists 44″ through 62″. Our women’s patterns fit busts 30½” waists 23″ hips 32½” through busts 48″ waists 41″ and hips 50″. Our “Q” range patterns fit busts 48″ waists 41″ and hips 50″ through busts 60″ waists 52″ and hips 62″.
All our patterns include all the sizes listed on the back cover (about 11 sizes per pattern).
We do not have any patterns sized for children.
“I can’t log in to my account. Help!”
If you can’t remember you password, please click the lost password link and follow the instructions. If you have trouble with that, please email us through the Contact page.
If you haven’t visited your account since before August 2016, your account was probably lost in our database crash. You will need to create a new account. If you purchased downloads from us before August 2016 and still have the email receipt, we will be happy to add them to your new account so you can download them at any time.
“Do you offer help?”
Of course! In fact, to the best of our knowledge we’re the only pattern company to offer free assistance to our customers. To access help, email us anytime.
NOTE: We’re a tiny little company. There’s only two of us! We’re not Amazon. We do not have live support. We do not have 24-hour support. We like having evenings and weekends like everyone else! So please don’t expect us to immediately reply to the email you sent at 2AM or Saturday afternoon. We will reply as soon as we are able.
“Where are my downloads?”
Please see the Downloads FAQ.
“When should I expect my product?”
We print all our orders in house when we receive them. Our order processing time is usually about 48 hrs, but if you just happen to order after we’ve shut off the printers for the night, you might wait an extra day. We ask that you allow us 2-3 business days to prepare your order to ship. After that, times are in the hands of DHL. Speaking of which…
“What shipping methods do you use?”
We ship via DHL. You can choose DHL Globalmail (aka “Flat rate”) at checkout. Delivery of DHL Globalmail is made by your national postal service, not DHL Globalmail. So in the US, DHL Globalmail is delivered by USPS, in Ireland by An Post, in England by Royal Mail, et cetera.
DHL Express is temporarily unavailable due to the global COVID-19 pandemic’s effect on worldwide shipping.
“Will I get a tracking number?”
Yes. You will receive an email containing your tracking information directly from DHL. Please do not use a fake email address for your order or you won’t get tracking info.
“How long will shipping take?”
We can only give you an estimate for DHL Globalmail (“Flat rate”). Average transit time from Europe to the US with DHL Globalmail is 4 to 8 days, plus additional processing and transit time within your country. This varies greatly country to country. Please check your local DHL times.
“How much is shipping to the United States?”
Shipping to the USA is a flat rate of $14.95. This is the cost no matter how many patterns you order. Downloads, of course, incur no shipping charge at all. 🙂
“Do you ship to insert-name-of-entity-here?”
Yes! We ship anywhere the DHL can reach, which is pretty much the entire planet.
“Why is it so expensive to ship to my country?”
Our patterns are printed on heavy bond paper and come loaded with historical information and extensive instructions. These aren’t the cheap tissue you get from other pattern companies. They’re big. And they have a substantial weight. International shipping is calculated by weight. We use the least-expensive options available to us, but international shipping is expensive. You can save by ordering more patterns at the same time since our shipping rates are the same for one pattern or 20 patterns. Or you can check out Where To Buy to see if we have a wholesale partner in your country.
“Can I get expedited shipping?”
With the global restrictions on shipping due to COVID-19, Express Shipping is not as reliable as it was previously. However, if you need something urgently, please email us before you order and we will see if we can arrange something especially for you.
“Do you take returns?”
Yes. If for any reason you are unhappy with our products, returns are accepted under the following guidelines:
- Request for returns must be made by phone or e-mail and must be authorized by Reconstructing History; unauthorized returns will NOT be accepted.
- The original item and packaging must be intact.
- The item must be unused, undamaged and in resalable condition as determined by RH.
- The request for return must be made within five (5) business days of receipt.
- Product must be returned within fourteen (14) business days after authorization for return is issued.
If these criteria are met, a full refund will be made minus shipping costs. Shipping charges are never refundable. Under certain circumstances, exchanges or store credit may be extended in lieu of refund.
Downloads are not returnable or refundable.
Methods of Payment
“What credit cards do you accept?”
We accept VISA, MasterCard, Discover, American Express, and of course PayPal.
“Do you accept direct bank transfers from European banks?”
We are working to make this happen. Until we can accomplish this, please use PayPal.
“Do you accept checks or money orders?”
We do not accept checks or money orders.
“Is your website secure?”
Yes! Your private information is held in the highest security. We do not store your credit card information. We do not sell your information to other parties, either. Ever.