FAQ

Help!

“Do you offer help?”
Of course! In fact, to the best of our knowledge we’re the only pattern company to offer free assistance to our customers. To access help, email us anytime.

NOTE: We’re a tiny little company. There’s only two of us! We’re not Amazon. We do not have live support. We do not have 24-hour support. We like having evenings and weekends like everyone else! So please don’t expect us to immediately reply to the email you sent at 2AM or Saturday afternoon.  We will reply as soon as we are able.

“Where are my downloads?”
Please see the Downloads FAQ.

Shipping

“When should I expect my product?”
Our order processing time is usually within 48 hrs. We ask that you allow us 2-3 business days. After that, times are in the hands of the US Postal Service (USPS). Speaking of which…

“What shipping methods do you use?”
We ship ONLY via United States Postal Service. Please don’t ask us to use another carrier; we won’t.

“How much is shipping to the United States?”
Shipping to the USA – including APO addresses – is dependent on your order total. If your order of paper patterns totals below $100 (before shipping is added), the shipping and handling charge is a flat rate of $7. If your order of paper patterns totals $100 more more, shipping is FREE. Downloads, of course, incur no shipping charge at all. 🙂

“How much is shipping to Canada?”
Single-item orders to Canada cost $7 to ship via USPS International First Class Mail. In other words, order one pattern, you pay US$7.

1 to 3 items ship via USPS International Priority Mail for a flat rate of US$25. So if you order more than one pattern, but less than four, you pay $25 flat rate. You can also select this option if you only need one pattern but want to get it more quickly than First Class.

4 or more items ship in a USPS International Priority Mail Flat Rate Box for US$45, and that price never goes up no matter how much you order!

“Do you ship to insert-name-of-entity-here?”
Yes! We ship anywhere the United States Postal Service can reach, which is pretty much the entire planet.

“Why is it so expensive to ship to my country?”
Shipping outside the USA is expensive. We use the least-expensive options available to us. We make every effort to keep your costs low.

“How much is shipping to my country?”
Single-item orders outside the USA and Canada cost $15 to ship via USPS International First Class Mail. In other words, order one pattern, you pay US$15.

1 to 3 items ship via USPS International Priority Mail for a flat rate of US$35. So if you order more than one pattern, but less than four, you pay $35 flat rate. You can also select this option if you only need one pattern but want to get it more quickly than First Class.

4 or more items ship in a USPS International Priority Mail Flat Rate Box for US$72, and that price never goes up no matter how much you order!

“Can I get expedited shipping?”
We are happy to do everything in our power to expedite your order. Please contact us BEFORE placing an order you’d like to be expedited.

Returns

“Do you take returns?”
Yes. If for any reason you are unhappy with our products, returns are accepted under the following guidelines:

  • Request for returns must be made by phone or e-mail and must be authorized by Reconstructing History; unauthorized returns will NOT be accepted.
  • The original item and packaging must be intact.
  • The item must be unused, undamaged and in resalable condition as determined by RH.
  • The request for return must be made within five (5) business days of receipt.
  • Product must be returned within fourteen (14) business days after authorization for return is issued.

If these criteria are met, a full refund will be made minus shipping costs. Shipping charges are never refundable. Under certain circumstances, exchanges or store credit may be extended in lieu of refund.

Downloads are not returnable or refundable.

Methods of Payment

“What credit cards do you accept?”
We accept VISA, MasterCard, Discover, and American Express.

“Do you accept checks?”
We accept e-checks through our credit-card processor. We do not accept paper checks.

“Do you accept money orders?”
We do not accept money orders.

Ordering

“Is your website secure?”
Yes! Your private information is held in the highest security. We do not store your credit card information.  We do not sell your information to other parties, either.  Ever.